TIS's quality policy is to achieve sustained, profitable growth by providing services which consistently satisfy the needs and expectations of its customers.
This level of quality is achieved through adoption of a system of procedures that reflect the competence of the Company to existing customers, potential customers, and independent auditing authorities.
Achievement of this policy involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all. This policy is provided and explained to each employee by the Managing Director or Quality Manager.
To achieve and maintain the required level of assurance the Installation team retain responsibility for the Quality of Systems installed with routine audits controlled by the Quality Manager.
The objectives of the Quality Assurance System are:
A: To maintain an effective Quality Assurance System complying with British Standard ISO9001 (Quality Systems).
B: To achieve and maintain a level of quality which enhances the Company's reputation with customers.
C: To ensure compliance with relevant statutory and safety requirements.
D: To endeavor, at all times, to maximize customer satisfaction with the services provided by TIS.